Frequently Asked Questions

Yes, SMlabs operates with state-of-the-art production facilities equipped with modern manufacturing equipment. Our facilities are designed to handle various cosmetic product categories while maintaining the highest quality standards and regulatory compliance.

We manufacture a comprehensive range of cosmetic products including:

• Skincare products (cleansers, moisturizers, serums, masks)
• Makeup products (foundations, lipsticks, eyeshadows, mascaras)
• Hair care products (shampoos, conditioners, treatments)
• Body care products (lotions, scrubs, oils)
• Men's grooming products
• Specialty formulations for specific skin concerns

Our experienced R&D team, combined with advanced manufacturing capabilities and strategic partnerships with raw material suppliers, allows us to develop and produce diverse product categories. We continuously invest in technology and expertise to expand our capabilities.

Our pricing is competitive and reflects the comprehensive value we provide. While we may not always be the cheapest option, we offer exceptional value through our integrated services including formulation, packaging, compliance, and brand development eliminating the need for multiple vendors.

Absolutely! We specialize in helping startups and emerging brands bring their vision to life. We understand the unique challenges faced by new businesses and offer flexible solutions, guidance, and support throughout the entire product development journey.

Yes, custom formulation is one of our core specialties. Our team of cosmetic chemists can develop unique formulations tailored to your brand's specific requirements, target market, and performance goals. We work closely with you from concept to final formula.

Custom product development costs vary based on complexity, testing requirements, and the number of iterations needed. Generally, development fees range from $500-$5,000 per formula. We provide detailed quotes after understanding your specific requirements during our initial consultation.

Our comprehensive brand development service includes:

• Logo design and brand identity: Professional logo creation and visual identity system
• Brand positioning: Strategic positioning to differentiate you in the market
• Color palette and guidelines: Cohesive visual language across all touchpoints
• Marketing materials: Templates for social media, packaging, and promotional content
• Brand story development: Compelling narrative that resonates with your target audience

Why you need it: A strong brand identity is crucial for market success, customer recognition, and building trust. It differentiates your products in a competitive marketplace, commands premium pricing, and creates emotional connections with customers that drive loyalty and repeat purchases.

Yes, we offer comprehensive packaging design and sourcing services:

• Container selection: Sourcing optimal packaging materials for your product type
• Label and artwork design: Eye-catching designs that reflect your brand identity
• Structural packaging design: Custom shapes, sizes, and functional features
• Material recommendations: Sustainable, functional, and cost-effective packaging solutions
• Regulatory compliance: Ensuring all labeling meets FDA and international requirements
• Sustainability options: Eco-friendly packaging alternatives for environmentally conscious brands

Our standard MOQ starts at 1,000 units per product/SKU. For makeup products, this applies to each individual color or shade. MOQs may vary based on:

• Product complexity
• Packaging requirements
• Custom formulation needs
• Special materials or components

Yes, we understand that startups and small businesses may need smaller quantities initially. Contact us to discuss your specific needs and we'll find the best solution for your budget.

We provide detailed product catalogs and pricing upon request. Since pricing varies based on specifications, quantities, and customization level, we prefer to provide personalized quotes that accurately reflect your requirements. This ensures you get the most competitive pricing for your specific project.

Our standard payment terms are:

• 50% deposit upon order confirmation
• 50% balance before shipment
• Net 30 terms available for established clients
• We accept wire transfers, bank checks, and major credit cards
• Custom payment arrangements can be discussed for large orders

SMlabs maintains the highest quality standards with certifications including:

• ISO 9001:2015 Quality Management
• FDA registered facility
• Good Manufacturing Practices (GMP)
• Organic and natural product certifications
• Cruelty-free manufacturing standards

The development timeline varies by project complexity:

• Simple formulation modifications: 2-4 weeks
• New custom formulations: 4-8 weeks
• Complex or innovative products: 8-12 weeks

This includes formulation development, testing, and sample approval phases. We provide regular updates throughout the process.

Standard lead times are:

• Private label products: 3-4 weeks
• Custom formulated products: 4-6 weeks
• Complex packaging or new molds: 6-8 weeks

Rush orders can be accommodated with additional fees. Lead times may vary during peak seasons or for specialized requirements.

Yes, we strongly recommend sampling before bulk orders. We provide:

• Free samples of existing private label products
• Custom samples as per sample (depending on complexity)
• Multiple sample rounds included in development projects
• Full-size samples available for final approval

Yes, we have extensive experience with international shipping and can handle:

• Export documentation and customs paperwork
• International shipping arrangements
• Regulatory compliance for destination countries
• Packaging requirements for international transit
• Insurance and tracking services

We conduct comprehensive testing to ensure product safety and longevity:

• Microbiological testing: Ensures products are free from harmful bacteria and contaminants
• Stability testing: 3, 6, and 12-month protocols to test product performance over time
• Compatibility testing: Verifies product compatibility with packaging materials
• Patch testing coordination: Dermatological testing for sensitive skin products
• Challenge testing: Tests preservative efficacy to ensure product shelf life
• Third-party testing: Independent laboratory verification when required by regulations

Yes, we specialize in natural and organic formulations using premium ingredients:

• Certified organic ingredients: USDA and international organic certified materials
• Plant-based formulations: Botanical extracts, essential oils, and natural actives
• Clean beauty standards: Free from parabens, sulfates, phthalates, and controversial ingredients
• Sustainable sourcing: Eco-friendly and ethically sourced raw materials
• Vegan options: 100% plant-based formulations with no animal-derived ingredients
• Cruelty-free manufacturing: No animal testing throughout our process