HairEnergyOfficial Return & Exchange Policy

At HairEnergyOfficial, your satisfaction is our top priority. We understand that skincare and haircare are personal choices, and sometimes a product might not meet your expectations. That’s why we offer a fair and hassle-free Return & Exchange Policy, keeping both your convenience and Pakistan’s consumer protection laws in mind.

Can I Return or Exchange a Product?

Yes, you can return or exchange your order under the following conditions:

Eligible Return & Exchange Conditions:

• Damaged Product:
  If you receive a damaged, leaked, or broken item, you can request an exchange within 48 hours of delivery.
• Wrong Product Delivered:
  If you received the wrong product, size, or variant, please contact us immediately to arrange an exchange.
• Manufacturing Defects:
  If you notice any manufacturing fault, kindly share pictures or videos within 48 hours for verification.

What Is NOT Eligible for Return or Exchange?

Due to hygiene and safety reasons, the following items are non-returnable and non-exchangeable once opened or used:

• Serums, oils, or skincare products with broken seals
• Used or tested products
• Items purchased during sales or promotional offers (unless damaged or incorrect)
• Change of mind after delivery

This policy is in line with Pakistan’s Consumer Protection Laws and industry standards for cosmetic products.

Return & Exchange Timeframe

• Inform us within 48 hours of receiving the parcel.
• Requests made after 48 hours will not be entertained, as per standard practice in Pakistan’s eCommerce and beauty market.

How to Request a Return or Exchange?

Follow these simple steps:

Take Clear Pictures or Videos:
Capture the issue clearly (damaged box, wrong product, defect, etc.).

Contact Our Customer Care Team:
Email us at info@hairenergyofficial.com
Call or WhatsApp at +92 327 7770149 or  +971 54 471 7010.

Provide Your Order Details:
Include your order number, product details, and the reason for return or exchange.

Return Shipping Charges

• If the error is from our side (damaged, wrong, or faulty product), HairEnergyOfficial will bear the return shipping cost.
• If the return is due to any other reason (e.g., customer’s mistake in ordering), the customer will cover the delivery charges.

Refund Policy

Currently, HairEnergyOfficial does not offer cash refunds. However, you will receive:

• A product exchange, or
• A voucher/credit for future purchases if your requested item is out of stock.

This policy is standard in Pakistan’s beauty and skincare market to maintain product integrity and safety.

Customer Protection & Transparency

HairEnergyOfficial is committed to honest and ethical business practices. Our policy fully complies with:

• Consumer Protection Laws of Punjab & Pakistan
• Google Merchant Center policies
• Fair trade and eCommerce guidelines

Contact Us Anytime

If you have any questions or need help with your order, feel free to reach out:

HairEnergyOfficial
Shop No. K0249 Level 2, Packages Mall
Walton Road, Nishtar Town, Lahore, Punjab 54000
📧 info@hairenergyofficial.com
📞 +92 327 7770149 | +971 54 471 7010

Your Trust Matters

At HairEnergyOfficial, we value your trust. Our Return & Exchange Policy is designed to give you a safe, smooth, and respectful shopping experience. Thank you for choosing us for your skincare and haircare needs!